B4S Help Center
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Frequently Asked Questions
How to disconnect my bot from your service?
Open a chat with @BotFather (using the same Telegram account that you've used to register a bot). Enter a command: /mybots Choose your shop-bot. Click API Token. Click Revoke current token.
How to set another Telegram user as an Administrator or Agent?
A user should interact with a shop-bot first. Open your ++Dashboard++ and go to ++Users++ page. Find the user you want to set as an Administrator or Agent. Click Set as admin or Set as agent button.
How to delete a bot?
Open your ++Dashboard++ → ++Settings++ and scroll to the bottom of the page. Click ++⚠️ Danger zone++ Click Delete bot. Read the message attentively. Enter the full name of the bot in the field. Click Delete.
How to send new order notifications directly to a Telegram account/group?
To connect a Telegram account A user should interact with a shop-bot first. Open your ++Dashboard++ and go to ++Users++ page. Find the user you want to set as an Agent. Click Set as agent button. To connect a Telegram group Add a shop-bot to your group. Send a command: ``/start@USERNAME_OF_YOUR_SHOP_B
How can I remove those numbers next to the category names?
Open your ++Dashboard++ and go to ++Texts++ page. Find a string ID category_template Change your field from: $name$ $quantity$ to: $name$
How to change a phone number template?
Open your ++Dashboard++ → ++Texts++ → in the search by ID field enter $phoneExample$ → change all instances of $phoneExample$ to your phone number.
How to change item's placeholder image?
Open your ++Dashboard++ → ++Settings++ → ++General++ tab → ++Default product image++ section.
How to change a profile picture (avatar) of my shop-bot?
Open a chat with @BotFather (using the same Telegram account that you've used to register a bot). Enter a command: /mybots Choose your shop-bot. Click Edit bot, then Edit Botpic. Send an image you want to set as a shop-bot avatar.
What payment services do you support?
We support all payment services that are officially supported by Telegram: List of supported payment services List of supported currencies and min/max amount
How can I remove the item price label and the "Buy" word from the "Add to cart" button?
Open your ++Dashboard++ and go to ++Texts++ page. Find a string ID buy_button_template Change your field from: $quantityString$ $price$ $buy_button_text$ $name$ to: $quantityString$ $name$
My bot is not working/disabled. Why?
Your shop-bot may have been disabled by one of the following reasons: You forgot to pay for the service. Check ++Service fee++ page in your ++Dashboard++. Your bot has violated laws of Ukraine, the country you reside at or the Agreement described in Terms of Service.
What products and services are prohibited for sale?
It is prohibited to send or receive payments as a reward for the sale or supply of: prescription drugs medicines and drug paraphernalia weapons (including knives, firearms or ammunition) pornography virus software materials that incite violence, hatred, racism or that is considered obscene documents, passports, IDs items that encourage or facilitate illegal activities prepaid debit cards or other stored value cards or bank accounts that are not associated with a partic
How to manually create a custom order?
Open your ++Dashboard++ and go to ++Custom orders++ page. Press Create custom order button. Copy-paste the ID OR the name of an existing customer order configuration into ++Configuration++ field. Fill in all other necessary fields. Press Save
How to manually create an order?
Open your ++Dashboard++ and go to ++Orders++ page. Press Create order button. Add products and fill in all the necessary fields. Press Save